| Emylie Fossell |
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Subject :Head of Access Services - Raynor Library (Marquette University, Milwaukee)
Raynor Library sits at the intellectual and geographic heart of Marquette University, serving as a vibrant center of scholarship and community for the campus. Following the appointment of a new library dean in 2022 and adoption new foundational vision, mission, and values, the library has embarked on an exciting transformation, with strategic planning and several key initiatives under way to strengthen its impact on learning and research. Notably, in 2024, the library will become the gateway to Marquette’s new Lemonis Center for Student Success, an innovative hub for academic support services for students.
As part of this transformation, Raynor Library is seeking a head of Access Services to provide innovative leadership for core library services, including a service desk, circulation, interlibrary loan, and stacks maintenance. This person will collaborate across library departments to ensure the library supports the needs of library users in a continuously evolving campus environment.
Responsibilities:
Leadership
- Provide leadership and strategic direction for the Access Services department and serve as a member of the library’s leadership council.
- Foster a welcoming and inclusive library environment through user-centered and equitable patron service practices and consistent staff development.
Planning, goal setting, and assessment
- Undertakes planning and sets goals and priorities for the department in alignment with library and university strategic plans.
- Routinely implements, assesses, and enhances departmental policies and procedures to meet evolving operational needs and to ensure an equitable workplace.
- Uses evidence-based planning and decision-making related to staffing, services, and spaces.
Collaboration and engagement
- Works closely with colleagues across departments to develop a holistic, user-centered approach to providing services and managing student employees.
- Communicates across the library about available resources, programs and/or services.
Workplace wellness
- Hires, supervises, and supports the Access Services team, providing professional development, guidance, and coaching as needed.
- Creates a positive team environment for the department that fosters collegiality and innovation and empowers staff.
Professional development
- Maintains awareness of current best practices and emerging trends in academic librarianship and applies that knowledge to library needs.
- Engages in and represents the library in national, regional, and campus professional service activities.
Qualifications
- Master’s degree in library/information science from an ALA accredited program.
- Minimum 5 years of library experience.
- Supervisory or leadership experience in a library or other setting.
- Knowledge of current and emerging trends in library access, resource sharing, delivery services, and user services.
- Evidence of strong commitment to patron service and engagement.
- Experience providing library reference or a similar type of customer services.
- Experience with assessing services and using evidence to improve operations and patron services.
- Knowledge of integrated library systems and library discovery systems.
- Demonstrated commitment to diversity, equity, inclusion, and accessibility.
- Record of professional involvement at the regional and national levels.
- Excellent communication, collaboration, analytical, and organizational skills.
Preferred Qualifications
- Experience implementing or using Ex Libris products (Alma, Primo)
Perks
- Working for a stable regional university that values diversity, equity, inclusion, and accessibility.
- Excellent medical, dental, and vision benefits.
- Employer retirement plan matching of 8%.
- Tuition remission for employees and dependents.
- Tuition remission at participating Jesuit (AJCU) colleges and universities for eligible dependents.
- Generous annual leave plus two additional weeks of campuswide time off.
Appointment will be made at the associate or full librarian rank.
For full consideration, submit application online by October 23, 2023 to the University’s application site: https://employment.marquette.edu/postings/20264
About the Marquette University’s Raynor Library
Marquette University is situated in the heart of downtown Milwaukee, a beautiful, diverse, and walkable city with a rich history located on the shores of Lake Michigan. The university is an independent, Catholic, Jesuit doctoral-granting institution with 7,700 undergraduates, 3,600 graduate students, and 2,500 faculty and staff. Student success, access to education, and service are emphasized by the university in its work to educate well-rounded servant leaders who transform their fields, their society and the world.
Raynor Library sits at the intellectual and geographic center of Marquette’s campus. It is home to a 1.8 million volume print collection, digital scholarship services, one-of-a-kind archival collections, as well as an online collection that includes 2.5 million e-books and 500 databases. In 2024, the library will become the gateway to Marquette’s new Lemonis Center for Student Success, an innovative hub for academic support services for students. www.marquette.edu/library/
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